When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do

When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.

It is rather difficult for me to answer the question how I prefer to complain: in writing or in person because sometimes I just do not have a choice. For example, if I order a product using the Internet from another state or even country I will more likely have the opportunity to speak to a representative of a company in person. So, in some cases I choose to speak in person and in others I prefer to complain in writing. However, I believe that every option has its advantages.

From the one side, complaining in writing brings many benefits. First of all, one does not have to spend his precious time driving, waiting for his turn and talking with a representative. He can just send mail or e-mail and get all explanation he needs. Second of all, I think it is the best way to avoid an unpleasant conversation. Personally, I do not like to complain about anything especially, in person. Finally, sometimes it is impossible to have a face-to-face conversation because a company which provided a poor product or service is too far away.

From the other side, complaining in person has some benefits too. First, this type of complaining provides an immediate feedback. So, if I have some complains about company's products I will receive all information and explanation right away. However, sending a company a letter and getting a feedback can take more then a month. Second, face-to-face conversation is often more effective. People talk to each other, see each other facial gestures and body movements, which can tell a lot about a person. In addition to these practical benefits, in the case if one can not receive creditable explanation from one representative he always can require to talk to another person. For instance, my husband recently had some extra withdraws from his account by his bank and he was not aware of it. So, he went to the bank and explained to the bank's representative the situation and they together found the solution and those money was given back to my husband's account. I think, in this case face-to-face conversation is the best way to complain and get feedback fast.

In conclusion, I think that if I have to complain about a product or poor service I will do it in person. However, if face-to-face conversation is impossible I think I have nothing left but to send a letter or write an e-mail there.

Some movies are serious, designed to make the audience think. Other movies are designed primarily to amuse and entertain. Which type of movie do you p

Some movies are serious, designed to make the audience think. Other movies are designed primarily to amuse and entertain. Which type of movie do you prefer? Use specific reasons and examples to support your answer.


Different people like different types of movies. Some people like to watch a movie that makes them think. They prefer movies with a murder investigation or some kind of intricate plot. Other people prefer movies that make them laugh. Personally, I like more comedies, but sometimes my husband insists on watching a fantastic or a scary movie just to diversify our repertory.

Comedies make one laugh. People can just relax, buy a bottle of coda and some popcorn and enjoy those moments. It is a means of eliminating stress and tension. Usually, we go to the movie theatre once a month because in this case we always find new comedies to watch. I like those moments when it is dark and one just can enjoys the actions from a large screen.

I do not want to say that I do not like movies that make me think. Sometimes I really like the plot or performance. For example, "Traffic", a movie about drugs and young people, is very touching and topical. From my point of view, every family should watch this movie together and discuss the important aspects of it. One more example of this kind of movies is "Mister G". It is about a little boy who needed a surgery to live. His heart did not work properly, so a boy needed another one to survive . Basically, the movie is about a family that faces many difficulties and obstacles, trying to save their only child. I think that humankind needs such movies. First of all, they help people enjoy their life and be grateful. Second of all, they help people realize that they are a big family.

In summary, I think that every movie must teach us be kind, strong and grateful.

(Essay-2) Classmates are a more important influence than parents on a child’s success in school. Use specific reasons and examples to support your ans

Do you agree or disagree with the following statement?

Classmates are a more important influence than parents on a child’s success in school. Use specific reasons and examples to support your answer.

I can not completely agree with the statement that classmates are a more important influence than parents on a child's success in school. In this essay I will first focus on the reasons why I agree with this statement and then list a few points why from my opinion in some cases is not true.

From the one side, classmates have a significant influence on child's behavior and his or her success in school. First of all, children spend much time at school. Classmates have many things in common such as age, interests, homework and classes after all. So, they discuss their impressions about a new teacher, solve problems together, learn their homework, gain new knowledge and experience and even make their own discoveries. Sharing all these makes them closer. Some of them become friends and they spend after-school time together. In addition friends tend to copy each other's habits and manners. For instance, my little sister became friends with the girl who did not have good grades at school at that time. It does not mean she could not have better grades; she just had many friends who did not care about their grades. So, when they started to spend their time together and share their interests, girl's grades improved. They did their homework together, shared their dreams and exciting moments. From this point I must agree that classmates can change child’s attitude towards school.

From the other side, parents have a great influence on children' success in school too. For example if parents show an interest in their child's progress and talk to him or her about the importance of learning I think their child will listen to them and do his or her best.

Personally, I believe that relationships between parents and a child play an essential role in child's success in school. If these relationships are close and wholehearted I am sure that parents should not be afraid of bad influence from the outside.

IELTS - Exams - British Council - Bangladesh

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